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Frequently asked questions
Shipping FAQ
Click "Get My FREE U.S. Address," complete your registration, and we'll assign you a personal U.S. shipping address. Use this address whenever you shop online.
Shipping costs are based on the weight of the package and are rounded up to the nearest pound. For example, a 2.3 lb package is charged as 3 lbs. Customs duties (if applicable) are charged separately.
No. We believe in transparent pricing. You'll always be informed of any customs duties or special handling fees before delivery.
Delivery times vary depending on shipping schedules and Jamaica Customs clearance. We'll notify you as soon as your package is ready for delivery.
Yes. We currently provide delivery service within the Kingston Metropolitan Area. Delivery outside this area may attract an additional charge.
Yes. Certain hazardous, prohibited or restricted items cannot be shipped. If you're unsure, contact us before placing your order.
Oversized or unusually heavy packages may attract additional shipping charges. We'll always advise you before processing your shipment.
Yes. You can shop from Amazon, SHEIN, Temu, Fashion Nova and most U.S. retailers.
We'll notify you by email and/or WhatsApp once your package has been processed and is ready for delivery.
Payment can be made via bank transfer or through our online Payment Center before delivery.
Still need help? Our team is only a WhatsApp message away.
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